Responsible Gaming
at jitach

18+ Age Restriction Policy

jitach enforces a strict minimum age requirement of 18 years for all registered players on our platform. This is a firm, non-negotiable rule that applies to every resident of Bangladesh who wishes to open an account, make a deposit in Bangladeshi Taka (৳), or participate in any game — whether that is cricket betting, live baccarat, slots, or any other product offered on jitach.net.

During the account registration and KYC verification process, jitach requires documentary proof of age. Acceptable documents include a valid National Identity Card (NID), a passport, or a birth certificate accompanied by a government-issued photo ID. Accounts that cannot be verified as belonging to an individual aged 18 or above will be suspended immediately and any deposited funds returned to the originating payment method (bKash, Nagad, Rocket, or bank transfer).

Our team conducts random age-verification checks on active accounts, particularly when a player's behavioural profile suggests a possible underage user. Any account found to belong to a minor will be permanently closed, and the matter may be referred to appropriate authorities in accordance with applicable Bangladeshi law.

Recognising Problem Gambling

Gambling is a form of entertainment that carries real financial risk. For the vast majority of players, it remains an enjoyable leisure activity. However, for a smaller number of individuals, gambling can escalate into a compulsive behaviour that negatively impacts finances, relationships, work performance, and mental health. Recognising the early warning signs is the first and most important step toward regaining control.

The following warning signs may indicate that gambling is becoming problematic. This list is not exhaustive — if you recognise any of these patterns in your own behaviour, or in someone you know, please take them seriously and seek support immediately.

If you answered yes to three or more of the above, jitach strongly encourages you to use our self-exclusion or time-out tools immediately, and to reach out to a professional support organisation. You do not need to be in crisis for these resources to be relevant — early intervention is always more effective than waiting until a problem becomes severe.

Deposit Limits and Budgeting

One of the most practical and effective responsible gaming tools available on jitach is the ability to set personal deposit limits. A deposit limit puts a firm upper ceiling on how much Bangladeshi Taka (৳) you can add to your jitach account within a given time window — regardless of any other circumstances. This means that even in the heat of a session, you cannot deposit beyond your pre-set limit.

jitach offers deposit limits across three time frames, giving you flexibility to match your personal budgeting approach:

• Daily deposit limit: Sets the maximum amount you can deposit in any single 24-hour rolling period.
• Weekly deposit limit: Sets the maximum amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: Sets the maximum amount you can deposit across any rolling 30-day calendar period.

You can set or update your deposit limits at any time through your jitach account settings. Decreasing a deposit limit takes effect immediately. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit is applied — this delay is intentional and is designed to prevent impulsive increases made during a losing session. jitach will send a confirmation email to your registered address whenever a deposit limit change is requested or applied.

Our platform is compatible with all major Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Deposit limits apply uniformly across all payment channels — you cannot circumvent a daily limit by switching from bKash to Nagad or bank transfer.

Time-Out and Cool-Off Features

Sometimes the right move is simply to step away — not permanently, but for a defined period that gives you distance from the platform and space to reassess. jitach's time-out feature is designed exactly for this purpose. It is quick to activate, requires no justification or explanation, and takes effect within minutes of your request.

jitach offers the following time-out durations:

• 24 hours: A brief overnight break, useful after a frustrating session or when you feel the urge to chase losses.
• 7 days: A one-week pause, suitable when gambling has been taking up more time or money than you are comfortable with recently.
• 30 days: A full month away from the platform — a meaningful reset that gives you time to reflect and re-establish healthy habits.
• Custom duration: Need a specific number of days? Contact [email protected] and our team will apply a custom time-out period to your account.

During any active time-out period, the following restrictions apply to your jitach account:

• You cannot log in to jitach.net from any device or browser.
• You cannot make any deposits via bKash, Nagad, Rocket, Upay, or bank transfer.
• You will not receive any promotional emails, bonus offers, or marketing communications from jitach.
• Any pending withdrawal that was initiated before the time-out will continue to be processed normally.
• Your account balance is preserved in full and will be available to you when the time-out period ends.

Time-out periods cannot be cancelled or shortened once activated — this is a deliberate design choice that protects you from an impulsive decision to return during a vulnerable moment. When your time-out expires, your account automatically reopens and you may log in again at your discretion.

Self-Exclusion at jitach

Self-exclusion is a more serious, longer-term commitment than a time-out. It is the appropriate tool when you recognise that gambling has become, or is at serious risk of becoming, a harmful pattern in your life. jitach treats every self-exclusion request with the utmost seriousness and processes them as a top priority, above all other support requests.

When you submit a self-exclusion request to jitach, the following actions are taken within 24 hours of receiving your request:

• Your jitach account is fully locked and you are permanently prevented from logging in for the duration of the exclusion period.
• Your account is flagged internally to prevent re-registration using the same identity, mobile number, or payment method (bKash, Nagad, Rocket, etc.).
• All marketing and promotional communications to your registered email and mobile number are immediately suppressed.
• Any withdrawable balance in your account at the time of self-exclusion will be returned to your registered payment method within 5 business days.

jitach offers the following self-exclusion periods:

• 6 months — the minimum self-exclusion period available at jitach.
• 1 year — a one-year full exclusion from the platform.
• 3 years — a three-year exclusion, suitable for players who need an extended period of recovery.
• Permanent — a lifetime exclusion that cannot be reversed under any circumstances. Once a permanent self-exclusion is applied, your account is irrevocably closed and your identity is added to jitach's permanent exclusion registry.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username, your registered mobile number, and your preferred exclusion period. You may also request self-exclusion via the live chat facility on jitach.net — our support agents are available 24 hours a day in the Bangladesh Standard Time (UTC+6) zone.

Protecting Minors

jitach takes the protection of young people extremely seriously. In Bangladesh, where mobile internet access is widespread and household devices are frequently shared between family members of different ages, it is important that parents, guardians, and adult household members take active steps to prevent minors from accessing online gambling platforms.

jitach recommends the following practical measures to protect minors in your household:

• Never share your login credentials. Keep your jitach username and password strictly private. Do not write them down where a minor could find them, and do not use the same password for jitach as for other apps or accounts accessible to children.
• Log out after every session. Always log out of your jitach account when you have finished playing, particularly if you are using a shared smartphone, tablet, or computer in your home.
• Use device parental controls. Both Android and iOS devices offer parental control settings that can restrict access to specific websites or apps. Consider enabling these on any device that a minor regularly uses.
• Use internet filtering software. A range of third-party parental control applications can be configured to block gambling-related websites — including jitach.net — on home routers or individual devices. Examples include parental-control features built into major Bangladesh mobile operators' data plans.
• Talk openly about gambling. Educating young people about the risks of gambling — and the reasons it is an adult-only activity — is one of the most effective long-term protective measures available.

If you suspect or discover that a minor has been using a jitach account, please report it immediately to [email protected]. jitach will suspend the account, investigate the matter, return any deposits made by the minor to the originating payment method, and delete the minor's personal data in accordance with our Privacy Policy.

Support Resources and Help

If you or someone close to you is experiencing difficulties related to gambling, professional support is available. The following organisations provide confidential advice, counselling, and practical assistance to people affected by problem gambling. jitach encourages all players to explore these resources without hesitation — seeking help is a sign of strength, not weakness.

jitach does not endorse any specific third-party organisation commercially. The list above is provided purely as a public service to help players in Bangladesh access confidential professional support. All contact with these organisations is independent of jitach and entirely confidential.

Contacting jitach Support

jitach's player support team is available around the clock, every day of the week, in the Bangladesh Standard Time (BST, UTC+6) zone. If you have any concerns about your gambling behaviour, want to activate a time-out, request a deposit limit change, or initiate a self-exclusion, you can reach us through any of the following channels.

When contacting jitach about a responsible gaming matter, please provide your registered username and the mobile number linked to your bKash, Nagad, or Rocket payment account. This allows our team to verify your identity quickly and act on your request without delay. You will never be judged or discouraged for raising a responsible gaming concern — every request of this nature is treated with the highest level of priority, discretion, and compassion.

jitach is committed to continuously improving the responsible gaming tools and resources available to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. Safe and enjoyable gambling starts with honest self-awareness, and jitach is here to support that every step of the way.